FAQ'S

How Long is the hire for?

The good news is your hire is for 3 days, ideally pick up the day before your event and drop off the day after.

Can I pickup the day before my party?

Yes, all our hires are for 3 days, so ideally you can collect the day before and drop off the day after.

Do you charge a security deposit or bond?

Yes, we charge a flat $50 security bond, its charged to your credit card when you book and refunded after you drop off at the end of the hire. An additional $100 security deposit is also charged when hiring a Popcorn or Fairy Floss cart. A security deposit of $25 is charged for bubble machines.

ALL SECURITY DEPOSITS WILL BE REFUNDED UPON RETURN OF THE HIRE EQUIPMENT IN CLEAN AND GOOD CONDITION.

What methods of payment do you accept?

We use PayPal for payments, so you can use credit and debit cards or EFTPOS. We also accept cash on delivery, but prefer PayPal as it makes refunding your security deposit much easier.

What happens if we damage something?

We charge you for damage, for example if you break a chair or damage a table. However it’s pretty rare.

Can I cancel or reschedule our booking?

Of course! Kids get sick, things crop up, we’re parents too! We just ask that you cancel no later than a week before your party, for a full refund. If you need to cancel within the week you have booked, we can reschedule your booking, but not issue a refund. The security deposit in either case will be refunded.

Do you deliver and pickup?

Yes – for an additional charge we can deliver and pickup, the rates are dependent on your location (and the distance from Eltham).